How to Say It At Work: Putting Yourself Across with Power Words, Phrases, Body Language, and Communication Secrets Review

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How to Say It At Work: Putting Yourself Across with Power Words, Phrases, Body Language, and Communication Secrets ReviewI started teaching people to make PowerPoint presentations around 1992. Around 1995, I realized that many people were talking about themselves, so I suggested that the most important word they could use was "You." In 2003, I realized that people who wanted to be accepted by their audience should use the word "We." And then I picked up this book and read that the the three most important words in a business person's vocabulary were "we," "us," and "our." And that was on page eleven. At that point I was sold.
It's very easy to open your mouth and say your message in a way that alienates people. Very few people can negotiate difficult communications, but this book will help them do this. The book shows you words, phrases and body language to use and to avoid. It has numerous samples of conversations you can have with your fellow workers to put yourself in the best position.
The book covers all kinds of spoken business communications - the four largest sections include Getting a Job, speaking with your Supervisors, your Colleagues, and your Subordinates. Other groups are Prospective Clients, Current Clients, Handling Credit, Collection, and Customer Complaints, Vendors and Suppliers, and Lenders and Investors. In many cases you'll see the traps you can fall into.
You need to use this book with a little thought, in that the circumstances are usually similar to what you have to deal with, but not identical. But a few minutes' reading will change you from being a tongue-tied person to someone who achieves what you want.
I feel sorry for people who dismiss this and other similar books as "just common sense." I've known few people who possessed even a fraction of the skills shown in this book, and my own experience shows that I spent over ten years learning the information that appears in the beginning of the book.
Definitely a must-have, and a good book to build your general communications skills. And you'll stop coming away from meetings thinking, "I wish I could have said that better."How to Say It At Work: Putting Yourself Across with Power Words, Phrases, Body Language, and Communication Secrets Overview

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