How's Everything? The Ultimate Guide for all Waiters and Waitresses Who Want to Dramatically Increase their Tips Review

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How's Everything The Ultimate Guide for all Waiters and Waitresses Who Want to Dramatically Increase their Tips ReviewI've been involved in hospitality my entire life and worked in the industry for about 4 or 5 years now and plan to stay till the day I die. I can only assume that the industry differs significantly from country to country because as an Australian tips have never been a significant issue,(although that isn't to say they can't be earned!!). The result of this is that if you want to enjoy your job you do everything you can to please your customers, not for money, but so that you can get that 'thankyou' and a sense of pride of a job well done - if I didn't have that sense of job satisfaction, with or without the tips - there is no way i could continue. [job satisfaction in service industry has been proven through studies to improve customer satisfaction, which inturn improves job satisfaction: happy customer mean happy staff which means more happy customers]
Regardless of tips, this book provides insight into the subtlty of language (body and verbal) and the types of presonalities your bound to encounter in the industry. Unless you can be informed about these it is a long and slow and at sometimes painful, learning process and it really is the most important thing you will ever learn, both for job satisfaction, proffesionality and tips!!
If you want to refine your service,find you don't like how customers repond to you or are new to the industry I'd suggest buying this book. If you've worked in the industry for a while and understand the subtlties of how to speak to different types of customers, type of language etc and find all your customers already satisfied, that you have a relationship with them and as a result you yourself are satisfied with your work and efforts, then you may find as I did, this book won't tell you anything you don't already know.
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Hey, Shorty: A Guide to Combating Sexual Harassment and Violence in Schools and on the Streets Review

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Hey, Shorty: A Guide to Combating Sexual Harassment and Violence in Schools and on the Streets ReviewHey, Shorty! is an essential, much-needed resource for students, teachers, parents, and any community member who wants teens to be safe at school and on the streets.
Personally, I'm excited because in my book about street harassment (Stop Street Harassment: Making Public Places Safe and Welcoming for Women - 2010), I note the need for more books on the topic and here is one! And I'm also excited because the book comes from one of the groups I featured in my book, the New York City-based organization Girls for Gender Equity (GGE).
Hey, Shorty! provides readers with two types of resource. First, in the main portion of the book, Smith, Van Deven, and Huppuch take readers through the 10 year history and work of GGE and their efforts to create an organization that empowers teenage girls to address issues that impact them and also to have schools address the widespread issue of sexual harassment (which, by the way, they are required to do by law under Title IX of the Educational Amendment of 1972).
The authors share personal experiences, thoughts, struggles and successes with designing programming, working with teenagers, learning from teenagers, and creating outcomes. The chapters are interesting and provide a model for action through the example of their work, in particular the model of prioritizing youth leadership on issues that relate to youth because, as Smith notes, they are the experts on these issues and they are the main stakeholders.
Two of the teen-led projects shared in the book that I have first-hand experience with are the Sisters in Strength Street Harassment Summit and Hey...Shorty documentary (available for purchase for $20 from the GGE website). I attended the Summit in 2007 as part of my master's thesis research and I own the documentary. Both the summit and documentary were phenomenal and I was very impressed by the vision, articulation and hard work of teenage girls around the issues of street harassment.
Second, in the appendix, there are guides for students, school staff, and parents about how to prevent and also deal with sexual harassment. There is information about how to respond to harassers as the person being harassed or as a bystander and how to report harassers. Additional materials readers can use are a sexual harassment quiz and survey questions GGE used in their survey about sexual harassment in schools. These guides are easy to read and understand and are very important resources for anyone who cares about this issue. Soon you can add workshop curriculum to your list of resources, which GGE is developing with the help of 67 middle and high school students.
Lately I've been giving a lot of talks about street harassment, particularly to members of the nonprofit organization I work for, the American Association of University Women. Many of the people in attendance are current or retired teachers and are eager for information and resources they can use and they are very happy to hear about Hey, Shorty!
I hope you will read Hey, Shorty! and if you are a teenager, a parent of one, or work with teens, I hope you will consider using some of the materials in your own lives and work. GGE will celebrate 10 years this September. I look forward to seeing what they will achieve in the next 10 years!Hey, Shorty: A Guide to Combating Sexual Harassment and Violence in Schools and on the Streets Overview

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