Handbook of Usability Testing: Howto Plan, Design, and Conduct Effective Tests Review

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Handbook of Usability Testing: Howto Plan, Design, and Conduct Effective Tests ReviewThis book is absolutely perfect. I received my copy of it last night and stayed most of the night reading through it as I simply couldn't put it down. I've been working as an interaction designer / usability tester for a couple of years and this has overnight become my new favourite reference book. It's easy to read without glossing over essential detail (a criticism I have of many modern usability books). This book is filled with practical advice on how to communicate data, manage integrity and measure the user experience in a business setting.
I followed the recommendations and researched a method to cheaply run user tests and decided on [...]. It allowed me to view videos of my users interacting with my site!!Handbook of Usability Testing: Howto Plan, Design, and Conduct Effective Tests Overview

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Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests (Wiley Technical Communications Library) Review

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Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests (Wiley Technical Communications Library) ReviewI'm a clinical-social psychologist by training; lots and experimental psychology and research design and analysis experience. Rubin really captures the basics of the scientist-subject without being overly complex, and he does it specific to software and similar assessment projects. His writing is clean, and maybe even simple. As such, I consider his efforts a success. However, the single volume is not sufficient. Combined with titles by Nielsen, Hackos, Redish, Cooper, Norman, etc., etc., as well as a *thorough* review of the journals (the profession is changing *so* rapidly), I think Rubin's book becomes more worthy, and more useful over time. Positive, is that it's a paperback; neutral is that it might be better as a spiral-bound; negative is that it is over-priced. It should be about $24.95.Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests (Wiley Technical Communications Library) Overview

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User and Task Analysis for Interface Design Review

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User and Task Analysis for Interface Design ReviewThis is the first book I've read on this subject, and it was a great starting point for me. I'm responsible for implementing a system that, in its current state, is not "user-friendly" enough. This was the book I was looking for to help me express the criticality of the user's perspective to the designers as we embark on the redesign.
A starting point for our dialog will be the classification of users into "novices, advanced beginners, competent performers, and experts," and their corresponding characteristics. The example showing that approximately 80% of users do not move beyond the "advanced beginner" stage on a tool that they use relatively infrequently. This matches our experiences. For our product to be successful, we need to focus on these users, who will be the majority of our population.
I also take to heart the reactions that can emerge from the shock of seeing real users working with the prototype or product for the first time: defensiveness, despair, rush to redesign, and the thought that it can all be solved by training or documentation. Been there, felt that.
Through reading this book, I have a new appreciation for the complexity of the task ahead of us, and the tremendous amount of time and attention it is going to take to get it right. Fortunately, we have a user community that is currently very eager to help us get it right -- this book is going to be a valuable tool to help us collect, structure and analyze their input and experiences.
I considered at a lot of other books before choosing this one -- it hit the mark for me as a manager-level view of user and task analysis, tool development and implementation. It's not a computer programming book (many user-interface books are focused on the specifics of GUI -- even including code), and it's not a book targeted at psychology majors (they hit the basics of cognitive psychology -- but from a "this is what users are like" perspective, not a theoretical standpoint.) It's an excellent starting point for the rest of us.User and Task Analysis for Interface Design Overview

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