The Complete Idiot's Guide to Clear Communication Review

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The Complete Idiot's Guide to Clear Communication ReviewPresumption, prejudice, jumping to conclusions, a failure to listen...all these things get in the way of good communication. And the results can be damaging in all relationships, not least of which, those at work.
In Kris Cole's "The Complete Idiot's Guide to Clear Communication", we're told that seventy percent of mistakes in the workplace are the direct result of poor communication. The impact can be immense, causing misunderstandings, loss of goodwill, loss of enthusiasm, low morale and reduced productivity.
This definitive book on the subject outlines in clear and simple language what causes bad communication, and the steps you can take to fix it. If you've ever wondered where your own communication skills fall short, maybe you're committing a few too many of Kris's "10 Deadly Sins Of Communication" (and let me tell you, being patronising, commanding or threatening won't get you far these days). If you're confronted daily with the recalcitrant office grump, check out the chapter on how to deal with difficult people. There are ways to win even the toughest battle of wills, and Kris tells us how.
Kris highlights the difference between good communicators and bad communicators, the importance of body language, voice and energy, and the value of reflective listening, to build rapport and achieve positive empathy with those around you. You'll learn the secrets of peak performers, and how to recognise personality types and temperaments so you can bring out the best in those working with or for you.
Importantly also for anyone in business these days, the book looks at clear and persuasive writing skills, including communication via fax and email.
This practical `how-to' book is a must for employers who'd like to assert a positive influence in the workplace and gain greater commitment and cooperation from those around them. I read the book in only a few hours, and gained enough practical commonsense ideas for some cool evaluation of my own communication skills. I'm now looking forward to some warmer relationships and more to the point professionally, improved productivity around me.The Complete Idiot's Guide to Clear Communication Overview

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Why Are We Bad at Picking Good Leaders A Better Way to Evaluate Leadership Potential Review

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Why Are We Bad at Picking Good Leaders A Better Way to Evaluate Leadership Potential ReviewMost leaders look good on paper - they are confident, they work hard and they are smart - and yet most of them fail to live up to expectations, according to Jeffrey Cohn and Jay Moran in this book. The book describes how there are seven key leadership attributes - integrity, empathy, emotional intelligence, vision, judgment, courage and passion - and good leadership selection decisions depend on accurate assessment of these attributes.
*Integrity is the fundamental leadership attribute. It includes honesty, consistency and solid ethics. It can be assessed with 360-degree referencing and with questioning involving hypothetical hard-to-recognize ethical dilemmas.
*Empathy is important for creating trust in followers. One way to assess a leader's empathy is through a simulation exercise requiring decisions and communication under strenuous conditions.
*Emotional Intelligence can be assessed through group 360-degree interviews and through questions designed to probe a leader's awareness of his or her own weaknesses and willingness and ability to learn from mistakes and grow.
*Vision is what enables leaders to take people to a new place. It can be assessed through a leader's ability to ask big unusual questions and articulate a theme as a story.
*Judgment is what a leader relies on to achieve a vision. Hypothetical case studies which require problem-solving ability provide one way of assessing this attribute.
*Courage and grace under pressure are required when a leader faces inevitable conflicts, competing forces and adversity. The attribute can be assessed by probing a leader's commitment to core values, ability to navigate uncertainty, and patience to endure.
*Passion provides a competitive fire necessary to overcome obstacles. It can be assessed through questions designed to dig beneath the surface to find out where the leader's drive comes from.
There are plenty of books on leadership which describe the character and attributes of a good leader, but there are few which give detailed insight into ways of assessing each of those attributes in a potential leadership candidate. This book provides a convincing description of the well-thought-out leadership assessment approach used by the authors, and anyone involved in leadership selection will find it useful.
Why Are We Bad at Picking Good Leaders A Better Way to Evaluate Leadership Potential Overview

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