Showing posts with label entrepreneurshi p. Show all posts
Showing posts with label entrepreneurshi p. Show all posts

(All Things Are Possible the Moment You Give Yourself) Permission to Win Review

(All Things Are Possible the Moment You Give Yourself) Permission to Win
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(All Things Are Possible the Moment You Give Yourself) Permission to Win ReviewI NEVER REALIZED THAT I HAD ALL THE CONTROL. RAY HELPED ME TO BELIEVE IN MYSELF WHEN I THOUGHT I NEEDED OTHER PEOPLES OPINIONS. RAY HAS TAUGHT ME THAT I HAD TO LOOK AT MYSELF AND BE PLEASED WITH WHAT I SAW.WHEN RAY FIRST SAID IN THE BOOK TO STOP, AND DO THE HOMEWORK, I DIDN'T. I FIGURED I COULD SKIP THE HOMEWORK. WHATEVER YOU DO, DO THE HOMEWORK!! IT'S ALL PART OF THE PLAN FOR CREATING A NEW YOU!! THANK-YOU GOD FOR RAY, THANK-YOU RAY FOR YOUR BOOK.:)(All Things Are Possible the Moment You Give Yourself) Permission to Win Overview

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Frontline Profit Machine: The Khoury Blueprint for Exploding Profits at the Point of Sale Review

Frontline Profit Machine: The Khoury Blueprint for Exploding Profits at the Point of Sale
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Frontline Profit Machine: The Khoury Blueprint for Exploding Profits at the Point of Sale ReviewThe retail sales floor and your other customer contact points are your company's "Frontline." Most of your sales happen here as your staffers interact with your clients. Yet many companies fail to take full advantage of this potential. To maximize your sales, first motivate and train your frontline employees. Sales performance consultant Ziad Y. Khoury provides a blueprint (somewhat grandly named the "Khoury Performance Equation" or KPE) that your company can use to optimize its sales. He designed his program to help businesses create the best environment for frontline employees to enable and encourage them to sell more. His system is detailed, if not highly original. Its major benefit is Khoury's practical advice on building point-of-contact sales. getAbstract finds that this specificity makes the book useful to retail store managers and other executives who deal with the buying public.Frontline Profit Machine: The Khoury Blueprint for Exploding Profits at the Point of Sale Overview

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Why Are We Bad at Picking Good Leaders A Better Way to Evaluate Leadership Potential Review

Why Are We Bad at Picking Good Leaders A Better Way to Evaluate Leadership Potential
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Why Are We Bad at Picking Good Leaders A Better Way to Evaluate Leadership Potential ReviewMost leaders look good on paper - they are confident, they work hard and they are smart - and yet most of them fail to live up to expectations, according to Jeffrey Cohn and Jay Moran in this book. The book describes how there are seven key leadership attributes - integrity, empathy, emotional intelligence, vision, judgment, courage and passion - and good leadership selection decisions depend on accurate assessment of these attributes.
*Integrity is the fundamental leadership attribute. It includes honesty, consistency and solid ethics. It can be assessed with 360-degree referencing and with questioning involving hypothetical hard-to-recognize ethical dilemmas.
*Empathy is important for creating trust in followers. One way to assess a leader's empathy is through a simulation exercise requiring decisions and communication under strenuous conditions.
*Emotional Intelligence can be assessed through group 360-degree interviews and through questions designed to probe a leader's awareness of his or her own weaknesses and willingness and ability to learn from mistakes and grow.
*Vision is what enables leaders to take people to a new place. It can be assessed through a leader's ability to ask big unusual questions and articulate a theme as a story.
*Judgment is what a leader relies on to achieve a vision. Hypothetical case studies which require problem-solving ability provide one way of assessing this attribute.
*Courage and grace under pressure are required when a leader faces inevitable conflicts, competing forces and adversity. The attribute can be assessed by probing a leader's commitment to core values, ability to navigate uncertainty, and patience to endure.
*Passion provides a competitive fire necessary to overcome obstacles. It can be assessed through questions designed to dig beneath the surface to find out where the leader's drive comes from.
There are plenty of books on leadership which describe the character and attributes of a good leader, but there are few which give detailed insight into ways of assessing each of those attributes in a potential leadership candidate. This book provides a convincing description of the well-thought-out leadership assessment approach used by the authors, and anyone involved in leadership selection will find it useful.
Why Are We Bad at Picking Good Leaders A Better Way to Evaluate Leadership Potential Overview

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results Review

Customer Service Training 101: Quick and Easy Techniques That Get Great Results
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results ReviewRenee Evenson's first two books ("Customer Service 101: Basic Lessons To Be Your Best" and "Customer Service 201: Managing Your People To Be Their Best")were invaluable in training our information desk staff how to meet and greet the public. The two books contain a wealth of practical, good-sense suggestions and information about how to provide exceptional customer service.
"Customer Service Training 101" covers much of the same ground, but is presented in a format that enables a trainer to effectively and efficiently teach employees the customer care concepts necessary to "get great results." Evenson covers everything from communication and ethical issues to relationship building, difficult customer contacts, and e-commerce.
"Customer Service Training 101" is the best and most thorough publication on the subject of customer care that I've encountered to-date. The book is packed with valuable information. In each chapter, Evenson includes general information on the topic at hand, presents a brief scenario of a situation not handled well, outlines the key points covered in the chapter and explains each point in depth, step-by-step. She follows that up with a scenario where the situation is handled correctly, a summary of key points and steps, an interactive training lesson, and excellent "quick quotations for memory joggers." Tips and topics for group brainstorming sessions are also included.
The book is well-written, thorough, and easy to understand. If you've been searching for the definitive work on customer service, search no more. This is it!Customer Service Training 101: Quick and Easy Techniques That Get Great Results Overview

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