Showing posts with label strategy. Show all posts
Showing posts with label strategy. Show all posts

Breaking The Chains of Culture: Building Trust in Individuals, Teams, and Organizations Review

Breaking The Chains of Culture: Building Trust in Individuals, Teams, and Organizations
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Breaking The Chains of Culture: Building Trust in Individuals, Teams, and Organizations ReviewS Saxon, Chicago, IL.
The author does an excellent job of explaining how to turn an organizations culture into one of high performance. The issue of "TRUST" is addressed by looking at what holds us back from trusting others. Vukotich helps us recognize what we often take for granted and looks at barriers and how to tear them down. He provides a number of examples to bring the points across and provides a number of tools to help analyze, evaluate, and help change an organizations culture to be more effective.
This is a practical book to use and not to just put on a shelf. A definite buy.Breaking The Chains of Culture: Building Trust in Individuals, Teams, and Organizations Overview

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Frontline Profit Machine: The Khoury Blueprint for Exploding Profits at the Point of Sale Review

Frontline Profit Machine: The Khoury Blueprint for Exploding Profits at the Point of Sale
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Frontline Profit Machine: The Khoury Blueprint for Exploding Profits at the Point of Sale ReviewThe retail sales floor and your other customer contact points are your company's "Frontline." Most of your sales happen here as your staffers interact with your clients. Yet many companies fail to take full advantage of this potential. To maximize your sales, first motivate and train your frontline employees. Sales performance consultant Ziad Y. Khoury provides a blueprint (somewhat grandly named the "Khoury Performance Equation" or KPE) that your company can use to optimize its sales. He designed his program to help businesses create the best environment for frontline employees to enable and encourage them to sell more. His system is detailed, if not highly original. Its major benefit is Khoury's practical advice on building point-of-contact sales. getAbstract finds that this specificity makes the book useful to retail store managers and other executives who deal with the buying public.Frontline Profit Machine: The Khoury Blueprint for Exploding Profits at the Point of Sale Overview

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The New Job Security, Revised: The 5 Best Strategies for Taking Control of Your Career Review

The New Job Security, Revised: The 5 Best Strategies for Taking Control of Your Career
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The New Job Security, Revised: The 5 Best Strategies for Taking Control of Your Career ReviewI adopted these strategies about a year ago to help me through a career transition. I owe a debt of gratitude to this book, as it has truly enabled me to find not only work that I love, but also compensation that I am very happy with. I am such a believer that I was really excited to buy it for a second time with this revised edition of the original, which has some great insight on modern social networking.
This book has been an indispensable tool for me. The author's techniques and strategies are quite simple and logical, but were nonetheless eye-opening. After reading this book for the first time, I found myself saying, "This is so obvious...why haven't I been doing this all along?" For me, the answer is that I never went through any formal education on how to manage my career. I mistakenly thought that I would naturally be good at it. But really I was stuck in a rut of complacency, letting my career just sort of "happen." This book teaches you to seize control of your career. Use the 5 strategies (#1 Send Clear Signals, #2 Market for Mutual Benefit, #3 Stop Looking For Jobs, #4 Build Sustainable Networks, #5 Negotiate In Round Rooms) laid out in this book, and you will find that yourself working "smarter, not harder."
I am not a natural "networker," so I found the homework assignments to be particularly effective.
WARNING: DO NOT LEAVE HOME (or make a single phone call) without a well-practiced "Elevator Story" (p.31), or PAR -Plan Action Result- Story (p.22). These simple exercises take only minutes to do, but really will set you apart from the pack in both casual conversation and in formal interviewing. The book is full of similar helpful assignments and techniques and really will make you look impressive.
Whether we like it or not, networking has become an absolutely essential component of our careers. Embrace networking, and you will see it will take you places faster than you could imagine. This book will teach you how to do this. If you want to direct the trajectory of your career, than this book is a must have.The New Job Security, Revised: The 5 Best Strategies for Taking Control of Your Career Overview

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Scoring Points: How Tesco Continues to Win Customer Loyalty Review

Scoring Points: How Tesco Continues to Win Customer Loyalty
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Scoring Points: How Tesco Continues to Win Customer Loyalty ReviewCustomer loyalty programs come and go, because they are typically very labor and cost intensive. However, one such program that can't be ignored is the phenomenal success secured by the Tesco Clubcard program. Authors of the book - "Scoring Points" - have done a superb job of creating an in depth case study of UK-based grocery chain Tesco. Prior to the launch of its Clubcard in 1995, Tesco was one of three chains jockeying for mindshare and wallet share among consumers. According to the authors, that changed with the Tesco Clubcard program which transformed the sleepy grocer into the world's most successful online supermarket. Soundview likes this book because it shows Tesco's progression and maturity regarding customer relations, and its transformation can be duplicated by virtually any organization willing to make the commitment. Additionally, the insight into customer habits and motivation gleaned from such loyalty programs can more than pay for themselves in greater repeat business and new sales. A little loyalty goes a long way.
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The 12 Bad Habits That Hold Good People Back: Overcoming the Behavior Patterns That Keep You From Getting Ahead Review

The 12 Bad Habits That Hold Good People Back: Overcoming the Behavior Patterns That Keep You From Getting Ahead
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The 12 Bad Habits That Hold Good People Back: Overcoming the Behavior Patterns That Keep You From Getting Ahead ReviewThink of this book as a psychologically-based opposite to Stephen Covey's 7 Habits of Highly Effective People.
The authors are both business psychologists, executive coaches for those with career problems, and directors of MBA career development at Harvard Business School. The book is well illustrated with examples of their concepts, drawn from actual cases they have worked on. I suspect you will recognize people you have met, as well as yourself, in these cases.
As the authors are well aware, a major flaw can sink someone who is otherwise a top performer. Improving an area where the person is strong will do less good than getting the substandard area up to normal or better.
Based on their years of experience they note, 'The ways people fail in their careers, however, are quite limited. People fail in the same ways, for the same reasons, over and over again, from one industry to another, from the lowest level to the highest . . . Moreover . . . many . . . people are amazingly unaware of the patterns of behavior they exhibit that are resulting in failure.' Talk about unconscious incompetence!
Part I of the book identifies 12 behaviors that can hold you back.
1. Never Feeling Good Enough (acrophobia or fear of career progress)
2. Seeing the World in Black and White (meritocrat or not seeing the relevance of loyalty, self-interest, or personality)
3. Doing Too Much, Pushing Too Hard (a hero, with an Achilles heel from overdoing it)
4. Avoiding Conflict at Any Cost (peacekeeper, who avoids even healthy conflict such as that required to overcome misconceptions)
5. Running Roughshod over the Opposition (bulldozer, a male role similar to an offensive lineman in football)
6. Rebel Looking for a Cause (rebels, who want attention more than results)
7. Always Swinging for the Fences (a home run style swinger who strikes out most of the time)
8. When Fear Is in the Driver's Seat (a pessimistic worrier, a naysayer out of fear)
9. Emotionally Tone Deaf (Mr. Spock from Star Trek, low emotional intelligence)
10. When No Job Is Good Enough (Coulda-been, who moves on because they feel inadequate, but don't want to face up to that)
11. Lacking a Sense of Boundaries (People who talk out of school)
12. Losing the Path (Alienated people who have lost their career vision of what they want from a career)
Each chapter in Part I contains a description of the dynamics of each pattern, how that role plays out in an organization, what the origins of the pattern are, and how to break the pattern. In the last case, the advice is sometimes different if the pattern is your own versus when you are trying to help someone else (such as a subordinate or peer) to do so. These are at least two examples in each section, evenly balanced between women and men.
In Part II, the authors look at the four psychological causes of these 12 behavioral problems:
1. Having a negatively-distorted self-image.
2. Not seeing the perspectives of others.
3. Not coming to terms with authority.
4. Not being comfortable with using power.
The authors describe in the chapters of Part I which of these base causes are involved with which patterns, and chapter 16 gives you help with examining your self-image. There is also a good section in Takeaways for ways to make the needed changes. The chapters also contain useful material to understand your own perceptual style from a Jungian perspective.
I found all of this material clear, and usefully directive.
But something more important was missing. I did not feel any strong desire to change, even where I could identify weaknesses. If you are like me, you will need to talk this through with your spouse, a close friend, or a colleague to help create the motivation to change. If you can afford and find an executive coach, that would be a good route also. If you cannot, you will have to rely on self-help. In this regard, you might find it useful to read or reread a book like Anthony Robbin's Awaken the Giant Within, which is excellent for helping to create the necessary self-motivation to change.
My suggestion is that you think about a situation that will probably happen in the future that you will regret for the rest of your life if you do not change. Maybe you'll have to move to another country to get a new job, and be cut off from your parents at a time when they need your help. Or perhaps your struggling teenager will have to move at a bad time in his or her high school years, harming your teenager's development. You know better than I what the risks are in your life and what you would regret. But do take the time to create a specific, realistic fear to replace the unrealistic one(s) you have today.
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